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If you are not satisfied with your
purchase for any reason, you may return it for an exchange or store credit, less
any shipping, handling and gift wrapping charges, postmarked within 14 days of
receiving your order (see exceptions below). Original shipping is not refundable.
However, we do
not charge domestic customers again to ship their exchanged items to them (international
customers and customers who purchase Clearance Merchandise
or utilize the FREE shipping promo code on their original purchase are responsible for exchange
shipping charges).
In order for an exchange or store credit to take place,
returned items must be in their original plastic, in unworn, brand new condition with tags attached.
Please wear a thin camisole or shirt when trying on your corset to avoid
marking. Exchanges are limited to one, per corset order.
Exceptions: Exchanges and store
credits will not be issued on the following ...
1) Custom made merchandise that has been
designed to
customer sizing and/or fabric specifications; or garments that are customized in any way, via fabric and trim options or
additional suspenders. Note: On custom orders, we cannot be held
responsible for inaccurate measurements submitted by the customer. Therefore,
please
measure carefully.
2) Garments that we deem to have been subjected to
abnormal abuse or stress, or altered by the customer in any way.
3) Bodystockings and Hosiery (not
exchangeable unless packaging remains un-opened and un-disturbed).
4) "Bracli", Panties and undergarments are not
returnable due to the nature of the items. All items are thoroughly inspected
for defects before shipping.
5)
Gift Certificates are NOT refundable.
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In order to exchange
your item or receive a store credit, simply
contact us within 14 days of
receiving your order, to request a Return Authorization number. Packages
returned without prior authorization will not be accepted.
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Carefully package the returned
item(s) to properly protect the garment, and enclose instructions indicating
your desire for a store credit or exchange. Please send your package pre-paid
and insured. We cannot be held responsible for lost packages or damaged
merchandise. C.O.D's will not be accepted. Make sure to send your package to the
exact address indicated in your Return Authorization from
customer service. Depending on the merchandise
being returned, you will need to address your package to the correct
corresponding Return Center. Once this address is received, include your Return Authorization number on the label.
*Note: Do
not send your package via UPS, they do not deliver to P.O. boxes.
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You will receive an email
confirmation once your return is received, and your exchange or store credit has been processed.
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If you need to Cancel or make a Change
to your order, please notify us
in writing via e-mail within 24 hours of
placing the order. We will be happy to accommodate a change or cancellation
within that time frame, and will e-mail a "Confirmation" to confirm the request. Any cancellations after 24 hrs. will incur a 20%
restocking fee and a store credit of the balance. *Exception: Custom items and made-to-measure corsets cannot be cancelled
after 24 hrs.
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If your package is
returned to us "refused" or "unclaimed" (due to an
unauthorized cancellation, change of heart, or incorrect address) we cannot be
held responsible for original shipping charges, re-routing fees or any additional shipping
charges to reship your item. If a refused or unclaimed package is no
longer wanted by the customer, a 20% re-stocking fee will apply and a store
credit of
the balance will be issued to the customer less shipping charges and fees, valid for 1
year. Alternatively,
the customer has the option of accepting
their original order and return shipping fee(s). *Exception:
If a refused or unclaimed package is a "custom" item,
the customer owns it.
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Returns
