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Returns

 

 
corsets  Returns policy
corsets  How to request an exchange or store credit?
corsets  Where to return an item?
corsets  Return confirmation
corsets  Cancellations or Changes
corsets  Refused or Unclaimed packages
 
 
 

 

 

 

 
   WHAT IS YOUR RETURN POLICY?

If you are not satisfied, you may return your corset for an exchange or store credit less shipping/handling, postmarked within 14 days of receiving your order (*see exceptions below). A Return Authorization must be requested. Returned items must be in their original plastic, in unworn brand new condition. Please wear a thin camisole or shirt when trying on your corset to avoid marking. Exchanges are limited to one, per corset order. 

 *Exceptions:  Exchanges and store credits will not be issued on the following ...

1) Clearance Merchandise

2) Custom styles, Special orders, Corset accessories or garments that are customized in any way, via fabric and trim options or additional suspenders. Note: On custom orders, we cannot be held responsible for inaccurate measurements submitted by the customer. Therefore, please measure carefully.

2) Garments that we deem to have been subjected to abnormal abuse or stress, or altered by the customer in any way.

3) Bodystockings and Hosiery (not exchangeable unless packaging remains un-opened and un-disturbed). 

4) "Bracli", Panties and undergarments are not returnable due to the intimate nature of the items. All items are thoroughly inspected for defects before shipping. 

5) Gift Certificates are NOT refundable.

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  HOW TO REQUEST A RETURN FOR AN EXCHANGE OR STORE CREDIT?

In order to exchange your item or receive a store credit, simply contact us within 14 days of receiving your order, to request a Return Authorization number. Packages returned without prior authorization will not be accepted.

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   WHERE TO RETURN AN ITEM FOR EXCHANGE OR STORE CREDIT?

Carefully package the returned item(s) to properly protect the garment, and enclose instructions indicating your desire for a store credit or exchange.  Please send your package pre-paid and insured. We cannot be held responsible for lost packages or damaged merchandise. C.O.D's will not be accepted. Make sure to send your package to the exact address indicated in your Return Authorization from customer service. Depending on the merchandise being returned, you will need to address your package to the correct corresponding Return Center.  Once this address is received, include your Return Authorization number on the label.

 

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   RETURN CONFIRMATION

You will receive an email confirmation once your return is received, and your exchange or store credit has been processed. 

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   CANCELLATIONS OR CHANGES

If you need to Cancel or make a Change to your order, please notify us in writing via e-mail within 24 hours of placing the order. We will be happy to accommodate a change or cancellation within that time frame, and will e-mail a "Confirmation" to confirm the request. Any cancellations after 24 hrs. will incur a 20% restocking fee and a store credit of the balance. *Exception: Custom items and made-to-measure corsets cannot be cancelled after 24 hrs.

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   REFUSED OR UNCLAIMED PACKAGES

If your package is returned to us "refused" or "unclaimed" (due to an unauthorized cancellation, change of heart, or incorrect address) we cannot be held responsible for original shipping charges, re-routing fees or any additional shipping charges to reship your item.  If a refused or unclaimed package is no longer wanted by the customer, a 20% re-stocking fee will apply and a store credit of the balance will be issued to the customer less shipping charges and fees, valid for 1 year. Alternatively, the customer has the option of accepting their original order and return shipping fee(s). *Exception: If a refused or unclaimed package is a "custom" item, the customer owns it.

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